HELPSITES

Identify and fully document incidents on your mobile devices
Instantly allocate actions to your providers
Ensure immediate communication between the parties involved
Easily handle monitoring and analysis of actions taken

Helpsites in 6 steps

1 – Identification of incidents

Depending on their form of access to HELPSITES, everyone can flag incidents they identify from their smartphone, tablet or via the web portal. They are documented by attaching documents or photos, pinpointing them on the plans, adding comments, requesting a date for action etc.

2 – Action request

As soon as an incident is created, an action request can be sent (from the office or on site) to a provider. HELPSITES suggests the most suitable provider depending on the background and type of problem. Several different actions may be taken in response to a single incident or there may be a single action for several incidents.

3 – Response to the action request

If he is given access to HELPSITES, the provider receives the action request, along with all the information about the incident, on a smartphone/tablet app and the web portal. Otherwise, he will receive it by email. In any event, he can agree to undertake the action, turn it down or suggest a different date. His response will instantly change the status of the incident and the required action.

4 – Carrying out the action

The provider carries out the action and completes the work sheet with all the details and, if appropriate, photos. He updates the status of the action in the application.

5 – Monitoring and sign-off of actions

The list of incidents and actions is always up to date and an array of programmable filters assists in monitoring and reporting. Pre-programmed emails and reports facilitate communication with the people making the requests and the providers, who can also keep track of the progress of incidents and the related actions in HELPSITES.

6 – Management and statistics

The data are stored and available indefinitely; they can be exported to Excel or extracted using the existing API.

SECTORS

Regardless of your line of business, once your property portfolio generates more than 1,000 incidents a year, a powerful management tool guarantees substantial savings.

This is true not only of the functionality of your systems and their security, but also your image.

The quality of the action taken in response to such incidents depends greatly on the quality of communication between the parties involved.

HELPSITES are the perfect solution:

Precise, in situ information about the incident: precise identification, accurate positioning on the plan, photos, scans, comments etc.
Specifications about the action(s) taken: date, time, comments, photos, complete work report
Precise communication: communication between all the parties involved is instant and complete.

Detailed access management enables you to open the application to people who are likely to provide information about incidents (site managers, staff, technicians, even your customers). They can then upload information about the incidents from their smartphone, tablet or via the web portal.

Likewise, internal or external service providers can use the same tools to update the progress of the actions they have taken.

If you carry out preventive checks, our CHECKLISTS application enables you to automatically create the incidents corresponding to the non-compliant incidents listed in CHECKLISTS.

If you would like more information, contact us

How do HELPSITES work ?